Privacy Policy

At Whitestone Silver Jewellery (“Whitestone”, “we”, “us”, or “our”), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store and protect your information when you visit or make a purchase through our website www.whitstonejewels.in (“Website”). By using our Website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

  • Full name
  • Mobile number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Information provided while contacting our customer support team

Payment Information:

Payments made through our Website may be processed through third-party payment gateway providers. We generally do not store your complete debit card, credit card, UPI or banking credentials on our servers. Payment information is handled by the respective payment service provider in accordance with its security and privacy practices.

2. How We Use Your Information

Your information is used to:

  • Process and deliver your orders
  • • Confirm and communicate your purchases
  • Provide customer support
  • Process payments and refunds
  • Handle returns and exchanges
  • Send order updates and delivery notifications
  • Comply with applicable legal and regulatory requirements
  • Send promotional communications where permitted and where you have provided appropriate consent

3. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers only when required to provide our services, including:

  • Payment gateway providers
  • Courier and logistics partners
  • Website hosting and technology service providers
  • Customer support or communication service providers
  • Professional advisers, government authorities or law-enforcement agencies where required by applicable law

Such information will be shared only to the extent reasonably necessary for the relevant purpose.

4. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable laws. Any updated version will be published on this page with the revised effective date.

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