Terms and Conditions

Effective Date: 19/08/2026

These Terms & Conditions (“Terms”) govern your access to and use of the website www.whitstonejewels.in (“Website”), operated by Whitestone Silver Jewellery (“Whitestone”, “we”, “us”, or “our”), and any purchase you make through it. By accessing or using the Website, browsing our products, or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use the Website.

1. About Us

Whitestone Silver Jewellery is a seller of silver jewellery and related accessories through the Website. References to “products” in these Terms mean the jewellery and other items listed for sale on the Website.

2. Eligibility

By using this Website, you confirm that:

  • You are at least 18 years of age, or are using the Website under the supervision of a parent or legal guardian.
  • You have the legal capacity to enter into a binding contract.
  • The information you provide to us is true, accurate and complete.

3. Account Registration

You may be required to create an account or provide certain details (such as name, contact number, email address and shipping address) to place an order. You are responsible for maintaining the confidentiality of any login credentials and for all activities that occur through your account. Please notify us immediately of any unauthorised use of your account.

4. Products, Pricing & Descriptions

  • We make reasonable efforts to display product images, descriptions, weight and pricing accurately. However, due to factors such as screen settings, lighting and photography, actual colour, finish or size may vary slightly from the images shown.
  • As our products are handcrafted or plated silver items, minor variations in weight, design or finish between pieces of the same design are natural and do not constitute a defect.
  • Prices displayed on the Website are in Indian Rupees (₹) unless stated otherwise and are inclusive/exclusive of applicable taxes as indicated at checkout.
  • We reserve the right to modify prices, discontinue products, or correct any pricing or typographical errors at any time without prior notice. If an error is discovered after an order is placed, we will inform you before proceeding and you may choose to continue or cancel the order.

5. Orders & Order Acceptance

  • Placing an order on the Website is an offer to purchase the selected product(s). An order is confirmed only once you receive an order confirmation from us via email, SMS or WhatsApp.
  • We reserve the right to refuse, cancel or limit any order at our discretion, including in cases of suspected fraud, pricing errors, unavailability of stock, or violation of these Terms. Where an order is cancelled after payment, applicable amounts will be refunded in accordance with our Return, Refund & Exchange Policy.
  • Customised, engraved or made-to-order products may require additional processing time and, once confirmed, may not be eligible for cancellation except as set out in our Return, Refund & Exchange Policy.

6. Payments

  • Payments on the Website may be made through the payment methods made available at checkout, including credit/debit cards, UPI, net banking, and Cash on Delivery (COD) where offered.
  • Payments are processed through third-party payment gateway providers. We do not store your complete card, UPI or banking credentials on our servers.
  • COD orders are subject to confirmation prior to dispatch and are not available for personalised or customised orders, or for international shipping.

7. Shipping & Delivery

Shipping timelines, charges and related terms are set out in our Shipping Policy, which forms part of these Terms. Delivery timelines are estimates and may be affected by factors beyond our reasonable control.

8. Returns, Refunds & Exchanges

Requests for return, refund or exchange are governed by our Return, Refund & Exchange Policy, which forms part of these Terms. Please review the eligibility conditions and timelines described in that policy before placing an order.

9. Intellectual Property

All content on the Website — including product images, designs, logos, graphics, text, and the “Whitestone Silver Jewellery” name and branding — is the property of Whitestone or its licensors and is protected by applicable intellectual property laws. You may not reproduce, copy, distribute, modify or create derivative works from any part of the Website or its content without our prior written consent.

10. Prohibited Use

While using the Website, you agree that you will not:

  • Use the Website for any unlawful purpose or in violation of these Terms.
  • Attempt to gain unauthorised access to the Website, its servers, or any connected systems or networks.
  • Upload or transmit any viruses, malicious code, or content that is unlawful, defamatory, obscene or infringing.
  • Use any automated means (bots, scrapers, etc.) to access or extract data from the Website without our prior written permission.
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity.

11. Third-Party Links

The Website may contain links to third-party websites or services (such as payment gateways, courier partners, or social media platforms) that are not owned or controlled by us. We are not responsible for the content, privacy practices or terms of such third-party sites, and your use of them is at your own risk.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Whitestone Silver Jewellery shall not be liable for any indirect, incidental, special or consequential damages arising out of or in connection with your use of the Website or purchase of products, including but not limited to delays in delivery, loss of data, or loss of profits. Our total liability in respect of any order shall not exceed the amount paid by you for that order.

13. Indemnification

You agree to indemnify and hold harmless Whitestone, its owners, employees and affiliates from any claims, losses, liabilities or expenses (including reasonable legal fees) arising out of your breach of these Terms or your misuse of the Website.

14. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use and protect your personal information, and forms part of these Terms.

15. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these Terms where such delay or failure results from causes beyond our reasonable control, including natural disasters, strikes, courier or transportation disruptions, government restrictions, or other unforeseen events.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at [Insert City], India.

17. Grievance Redressal

In accordance with applicable Indian consumer protection and information technology laws, the details of the Grievance Officer are as follows:

  • Name: [Insert Name]
  • Email: [Your Business Email]
  • Contact Number: [Your Contact Number]

We will make reasonable efforts to acknowledge and address any grievance within the timelines prescribed under applicable law.

18. Changes to These Terms

We may update or revise these Terms from time to time to reflect changes in our business, technology or applicable law. Any updated version will be published on this page with a revised effective date. Continued use of the Website after such changes constitutes your acceptance of the updated Terms.

19. Contact Us

For any questions regarding these Terms & Conditions, please contact us at:

  • Email: [Your Business Email]
  • WhatsApp/Phone: [Your Contact Number]
  • Website: www.whitstonejewels.in
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