Customer Support
Frequently Asked Question!
Yes, absolutely! All Whitestone jewellery is crafted from authentic 925 Sterling Silver, meaning it contains 92.5% pure silver mixed with alloys for durability. Each piece is stamped with the “925” hallmark to guarantee its authenticity.
Absolutely. Our 925 sterling silver is 100% nickel-free and lead-free, making it perfectly safe and comfortable for sensitive skin and daily wear.
Yes, every purchase from Whitestone Silver comes with a brand authenticity card guaranteeing the quality and purity of our sterling silver components.
Pure sterling silver naturally reacts with moisture and air, which can cause slight tarnishing over time. However, with regular wear and proper care (like storing it in an airtight pouch and avoiding contact with perfumes or water), your jewellery will retain its brilliant shine for years.
We recommend wiping your pieces gently with a soft microfiber or silver polishing cloth after use. Keep them away from harsh chemicals, perfumes, and water (like swimming pools or showers) to maintain their brilliant shine.
We want you to love your jewellery. If you aren’t completely satisfied, we offer a hassle-free return and exchange policy within 7 days of delivery, provided the items are unused and in their original packaging.