Shipping Policy

At Whitestone Silver Jewellery, we carefully pack every order to ensure that your jewellery reaches you safely and securely.

1. Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing your order. Orders are generally dispatched within [2–5 business days], unless a different processing time is specifically mentioned on the product page. Certain products may require additional processing time due to their design, customization or availability. In such cases, the estimated dispatch time will be communicated to you.

2. Delivery Time

After dispatch, orders are generally delivered within approximately [3–7 business days], depending on the delivery location and courier service.

Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Public holidays
  • Courier delays
  • Remote or difficult-to-reach locations
  • Natural events
  • Transportation disruptions
  • Incorrect or incomplete address information
  • Other circumstances beyond our reasonable control

3. Shipping Charges

  • Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
  • Gift wrapping is available at ₹100 per box.
    Additional customisation on products is chargeable and depends on the requirements.

4. Order Tracking

Once your order has been dispatched, we will provide you with the available tracking information through email/WhatsApp/SMS. You may use the tracking details to check the status of your shipment.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address, including name, house/flat number, street/locality, city, state, PIN code and contact number. Whitestone will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate address information provided by the customer.

If an order is returned to us because of an incorrect address, non-availability of the recipient or repeated delivery failure, additional shipping charges may apply for re-shipping the order.

6. Damaged Package at Delivery

Because our products are jewellery items, we strongly recommend checking the outer package at the time of delivery.

If the package appears visibly damaged, opened or tampered with, please:

  • Take photographs/videos of the package before opening it.
  • Record an unboxing video, where possible.
  • Contact Whitestone customer support as soon as possible.
  • Do not discard the packaging until the issue has been resolved.

For damaged, missing or incorrect items, photographic/video evidence may be requested to help us investigate the matter with the courier partner.

7. Lost Shipments

If your shipment is delayed unusually or appears to be lost in transit, please contact us. We will coordinate with the relevant courier partner and take reasonable steps to investigate and resolve the issue.

8. International Shipping

Whitestone may offer international shipping to selected countries. International customers may be responsible for applicable customs duties, import taxes, local charges and other fees imposed by the destination country. International deliveries typically take 7–10 days from dispatch.

9. COD

  • If a COD order is denied upon delivery, it will be marked as a cancelled order by the receiver.
  • All COD orders must be confirmed prior to dispatch.
  • COD is not available on personalized orders and also not for international shipping.

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